IronVest - We're investigating reports of some users failing to pass biometric authentication – Incident details

All systems operational

We're investigating reports of some users failing to pass biometric authentication

Resolved
Degraded performance
Started 7 months agoLasted about 1 hour

Affected

App

Degraded performance from 1:11 PM to 1:59 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We identified the issue with one of the biometric authentication components and we are working on a fix for this incident.

  • Investigating
    Investigating
    We are currently investigating this incident.